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Other Claims

Complete the form below to tell us about a claim that doesn’t fit one of the listed categories.

Claim Procedures

Please note prior to submitting to us of your claim.

There are number of steps which must be taken immediately:

1. Report the incident to Omnisure by telephone, online, facsimile or email, wherever practicable, within 24 hours of the incident.

2. Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage.  For example:

  • Call the fire brigade, ambulance, police or other appropriate emergency service.
  • If during business hours, ensure the evacuation, if necessary, of staff and neighbours.
  • If critical machinery fails, commence investigations to locate replacement plant or services.
  • Have a security company install boarding over smashed windows and, if appropriate, employ an overnight security watchman.
  • Remove property which is exposed to further loss or damage to a more secure place if possible.
  • Providing no danger to life or limb is involved, ensure the safe removal and storage of vital business records

3. Whatever the circumstances of the incident, DO NOT ADMIT LIABILITY EVEN IF YOU THINK YOU ARE AT FAULT.

Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice the Insurer’s position.

It is impossible to give guidelines for procedures to follow in every claim, simply because of the nature of accidents –

  • they cannot be predicted
  • they do not follow set patterns

However, the above general procedures can be relied upon to cover most circumstances.